Meet the Team
Founder, Sr. Director, A/R SalesLinda Payne founded Reimbursement Concepts, Inc in 2003 after serving in several senior management positions at some of the nation’s leading homecare companies. She is considered a top expert in infusion reimbursement, and has been working in Infusion and Specialty Pharmacy for over 20 years. She enjoys leading a great team and making a measurable difference for clients.
Director, A/RPaula is responsible for all operations functions within the company. She has been an active member of NHIA and team lead for the Payer Advocacy and Relations Committee. She has been with Reimbursement Concepts since 2003, and has over 15 years of experience in the infusion/dme industry. Working directly with Linda Payne for so many years has provided her with unique knowledge and experience, and she has great pride in the continued growth and success of RCI.
Sr.Consultant, FinanceNichelle is in charge of staff management, meeting cash goals, management of intake processes and procedures, and staying up-to-date on all government and commercial payer changes and guidelines. In 2011, Nichelle was promoted to Intake Supervisor, and to Intake/Reimbursement Manager in 2014. At Reimbursement Concepts, she enjoys the variety of work and how there is always something new to learn. Nichelle holds a certificate of ICD-10-CM Proficiency, and obtained her Medical Coding Certificate from the Pittsburgh Technical Institute. She also has a B.S. in Business from West Liberty University in West Virginia.
Manager, A/RBrian is responsible for managing multiple outsourcing clients and ensuring government and HIPAA compliance. Brian has a B.A. in Human Resource Management, and an associate’s degree in Business Management. He has been at Reimbursement Concepts since 2006 and has more than 13 years of experience in the industry. Brian also has an ICD-10 certification. Before coming to RCI, Brian worked as a Senior Reimbursement Specialist at Accredo Health Group. Brian enjoys assisting clients to improve A/R and observing tangible results.
Manager, A/RAndrea mentors a team of Home Health/Hospice reimbursement specialists to ensure quality work and achieve client goals. She also manages the accounts receivables through cash collections, billing, A/R analysis, reporting, and payer resolutions. She also develops, improves, and implements policies and procedures for billing. Andrea has been in health care for 18 years, and at Reimbursement Concepts since 2009. Prior to RCI, Andrea worked for Sutter VNA & Hospice and managed a private health clinic. Andrea loves RCI because they are ethical and show great appreciation for their employees.
Sr. A/R ConsultantAgnes handles technical training functions, including training for new hires, the development of new and ongoing material, Database Administration for our clients, as well as the Auditing and Compliance Departments. Agnes has been with Reimbursement Concepts since 2006, and has 20 years of industry experience. Prior to joining RCI, she worked for three years at Accredo Health Group. Agnes enjoys the challenge of keeping up with the health care industry and the federal/state insurance regulations.
Sr. Manager, A/RAna oversees revenue cycle functions in Arizona working with clients to meet company goals. Ana has been with the company for more than a year and in the industry for 25 years. She has a B.A. in Child Education, and worked as a Nuclear Medicine Technician for three years before joining RCI. She has also held roles such as Director of Finance/Operations and Supervisor of Reimbursement. Ana enjoys working with a multitude and diversity of clients, and the challenges they present.
Sr. Manager, A/RLori manages a team of reimbursement specialists and ensures that compliance standards are enforced, productivity and accuracy are measured, AR is analyzed and more. She joined Reimbursement Concepts in 2007, and has ten years of experience in the industry. She attended Bethany College, and was a licensed financial consultant for National City Bank for nine years before coming to RCI. As a manager, Lori strives to motivate and influence staff members to succeed and reach their goals, while helping clients meet challenges head-on and positively impact their bottom line.
Georgia “fell into” the infusion industry by chance more than 15 years ago and quickly developed a passion for it. Prior to joining RCI, she served as an A/R manager in the infusion industry and spent six years in home health and hospice as a consultant. She currently manages the Medicare Bill for Denial project and appreciates the opportunities she gets at RCI to share knowledge and mentor others.
Robert joins RCI with nearly a decade of experience, having served previously at Option 1 Healthcare Solutions. There he worked as the Intake Supervisor, managed customer service teams, and helped guide the company through their acquisition by Aveanna Medical Solutions. At RCI, Robert helps manage revenue cycle for DME legacy clients. He enjoys the daily challenges and helping clients become the best version of themselves.